Frequently Asked Questions

You can place an order directly through our website. Simply browse our collections, add items to your cart, and proceed to checkout. We accept all major credit cards, PayPal, and bank transfers.

You can modify or cancel your order within 2 hours of placing it. After that, your order enters our fulfillment process. Please contact us immediately at orders@gaaka.de if you need to make changes.

For orders over €200, we offer installment payment options through Klarna. This option will be available at checkout if your order qualifies.

Shipping rates are calculated transparently based on your destination and selected carrier (DHL, Hermes, UPS) during checkout.

Within Germany: 2-4 business days. EU countries: 5-8 business days. Other international destinations: 10-15 business days. You will receive tracking information once your order ships.

Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by destination. International orders may be subject to customs duties and taxes.

Our baskets are handwoven by skilled Kenyan artisans using traditional techniques passed down through generations. They use natural materials like sweet grass, palm leaves, and natural dyes.

Clean with a dry or slightly damp cloth. Avoid soaking in water. For deeper cleaning, use a soft brush to remove dust. Store in a dry place away from direct sunlight to preserve colors.

Yes! Our baskets are made from sustainably harvested natural materials. The traditional production methods create no waste, and our packaging uses recycled materials whenever possible.

We offer a 30-day return policy. Items must be in original condition with tags attached. Return shipping costs are covered by us if the item is defective, otherwise the customer covers return shipping.

Contact us at hello@gaaka.de with your order number and reason for return. We will provide you with a return authorization number and instructions.

Yes, we accept exchanges for different sizes or colors within 30 days of purchase, subject to availability. The item must be in original condition.